“A lot of (the other companies) were a one-man band,” Hill said. “It was one guy … and they’d run in and do basic things, but nobody really dug in.”
Hill depends on CMIT to keep a watchful eye on her business system that relies on its computers for communication, document preparation needs and just about all its other functions to survive. Sage International handles financial and estate planning, so maintaining excellent organization is key to her business.
To Hill, Baryol is a tech hero.
Though he doesn’t necessarily consider himself heroic, he’s quickly climbing the ranks. Baryol, president of the Reno CMIT franchise, recently was awarded Rookie of the Year at the CMIT Solutions 2009 annual convention in San Diego for his outstanding sales performance and management practices. Since he took over the Reno office during this past year, he has improved his office capabilities in many ways. First, by managing one server with seven computers then overseeing 12 servers with more than 120 computers.
“One of the challenges is how rapidly technology changes and staying on top of it for our clients,” Baryol said. “We focus on what’s going to make our clients more complete and save them money and those things change monthly.”
CMIT offers 24/7 monitoring of computer network systems, antivirus software, backup, repair services and network administration. Baryol and his employees help with various computer needs mainly for medical practice, legal and accounting offices. His goal is to have those companies spend less time attending to a computer that’s crashed and more time retrieving data and more time on their own areas of expertise.
As part of its monitoring services, CMIT partners with other vendors from remote locations who closely observe their clients’ networks and alert CMIT to any spikes or crashes in the systems to prevent any escalation of problems. Doing so often helps the client save time and money if they’re not having to wait a whole business day or more because of upgrade installation or other needs.
“About a month ago, when we were having all of these power outages and spikes with the lightning, we had one client who had a lightning strike occur near their building and it actually destroyed their modem and firewall,” he said. “It happened on a Sunday. We had one of our techs on site before 8 a.m., before they even knew they had a problem. So instead of them coming to us and telling us what happened, the tech was already there and waited (at the company door) for an hour.”
The Reno CMIT office employs two local team members and a full staff of help desk employees to aid clients physically or remotely. Some may make phone calls and discuss possible recommendations to help companies with various needs before disaster strikes.
“Our services are really set up to proactively prevent problems with computers,” he said. “Our whole practice is oriented around prevention and disasters and business.”
Baryol feels he is particularly suited for such a company and found CMIT was a good for his career aspirations. He is a third-generation Nevadan with his grandparents who came from Winnemucca and Fallon. He graduated from the University of Nevada, Reno with a degree in information technology and went into consulting after he completed his studies. After working in Chicago and northern and Southern California, he returned to Reno and joined a pharmaceutical testing company called Covance to head up the business analysis infrastructure in its data center. Eventually, Covance was bought out, Baryol re-examined his resume and decided his passions were project management and administration and technology.
CMIT Solutions of Reno opened in 2005, but Baryol took over in 2008, being attracted most to CMIT’s national presence and working closely with smaller businesses, he said.
In addition to his being named Rookie of the Year, Baryol also earned the CMIT Pacific Region Leadership award, which he received from a vote by his peers.
“We are thrilled to honor Eric with this award and look forward to his continued success as a CMIT Solutions franchisee during the upcoming years,” said Jeff Connally, CEO and president of CMIT Solutions. “His hard work and dedication to helping small business owners thrive throughout Reno is remarkable and we applaud all his innovative and strategic efforts.”
CMIT, which has more than 100 offices nationwide, specifically seeks out small- to medium-sized businesses that may have anywhere from five to 250 PCs and one to 125 services. Most clients consider CMIT an IT shop where they can get an education on how best to maximize their technology without diving too much into the specifics of how to get a server up and running or recovering important documents.
Customers can choose different plans depending on their needs. If they want a one-time fix, it costs about $125 an hour.
But for those who want the monitoring, which is 24 hours a day, 365 days a year, Baryol’s company charges a monthly rate of anywhere from $45 to $1,500.
“This is really how you get to leverage technology so that it’s not any sort of a hindrance,” he said. “It’s something you know you’ve got to use. … I think the technology changes continually. I’m finding more people are doing things on their iPhones than they were a year or two ago. They’re being mobile. … Distributing (technology) through small- and medium-sized businesses is really changing the landscape quite a bit, but I don’t see it plateauing. I see it becoming more pervasive and being used in many, many different ways.”