Reno officials approved a pilot program for the automated parking kiosks in October 2010. Installation of the kiosks is about 85 percent complete and covers 950 parking spaces downtown. More than 110,000 transactions have been processed to date, according to Curb System.
Initial challenges with the kiosks involved electrical power and communication. After complaints to the city about the new parking meters, Curb System participated in a weeklong workshop with city staff to jointly devise methods to make the kiosks more user-friendly. Curb System is in the process of updating software to make it easier for patrons to use the parking meters.
The new parking kiosks include the ability to pay with a credit card, or computer, to pay to park from any kiosk meter and to get a text message reminder when the meter is running out of money.
Reno chose Secure Storage Technologies, LLC as a way to privatize the parking meters. The company is doing all the installation, maintenance and collection of parking fees with no cost to the city of Reno.
Curb System officials said they intend to eliminate the kinks experienced with the kiosks through its final implementation phase over the next several weeks.